How can we help?

Build, publish, edit, and cancel your events.

• Create and publish an eventBuild your event and publish it for the world to see.
• Edit a published eventYes, you can change almost every detail of a live event, but the web address is locked and your ticketholders won't be told automatically.
• Email ticketholders from the Messages tabSend an email to everyone who bought a ticket to your event from the Messages tab.
• Cancel an eventHow to cancel a live event, and what happens to every buyer's refund.

What TicketPill charges, and how to absorb or pass on fees.

• How fees workThere are two types of fees on TicketPill and a few ways to cover them. Here's what comes out and what you keep.

Payouts, your Stripe connection, and how producers receive their money.

• Manage your Stripe connectionConnect Stripe to accept payments and receive payouts, and understand what each account status means.
• Payout timingYour money reaches your bank on Stripe's payout schedule.
• Get paid faster with instant payoutsRequest an instant payout to get your money right away.

Refunds you issue, discount codes, and keeping an eye on your sales.

• Create a discount codeOffer discounts to promote your event.
• Issue a refundYou can issue a refund from the Orders section of your event dashboard.

Check attendees in at the door and run your box office.

• Check in ticketholders using the box officeScan QR codes, search attendees by name, or add walk-ups at the door.