Manage your Stripe connection

Stripe is a global payment processor that handles all TicketPill transactions and payouts. A valid Stripe connection is required to publish your first event.

Create and connect your Stripe account

When you sign up for TicketPill, the producer dashboard will direct you to create and connect your Stripe account. If you need to come back to this step, you can continue from the banner at the top of the dashboard:

Manage your Stripe account

To update your payout bank account or make other changes to your Stripe account, access your Stripe dashboard from the Settings page of your producer dashboard under the Stripe tab.

Account statuses

Your Stripe status appears on the Settings page of your producer dashboard under the Stripe tab.

Here's what each status means:

• Connect Stripe: You haven't set up Stripe yet. Select Connect Stripe to start.
• Finish Stripe setup: Your setup isn't complete. Select Finish setup to submit your details to Stripe.
• Stripe is reviewing your account: Stripe is reviewing what you submitted. Nothing is needed from you at this time.
• Stripe needs more information: Stripe wants more details before you can accept payments. Select Resolve in Stripe to learn more about what Stripe needs from you.
• Payouts are paused: You can still accept payments, but Stripe has paused your payouts until it has more information. Select Resolve in Stripe to clear it. See When you get paid for more.
• Your account can't be approved: Stripe couldn't approve your account. Contact Stripe for more information. If you still need help after that, email support@ticketpill.com.
• Connected: You're all set. Your account can accept payments and receive payouts. Select Manage in Stripe to open your Stripe dashboard.