Last updated: October 12, 2026
TicketPill is an independent ticketing platform built for community event producers, especially those working in indie, queer, and underground event spaces. We provide the infrastructure for producers to sell tickets and for buyers to attend events they care about.
TicketPill is a program of Sugarpill LLC ("we," "us," "our"), based in Portland, Oregon. By using TicketPill, whether to buy tickets or sell them, you agree to these terms.
Platform means TicketPill's website, tools, and services at ticketpill.com.
Producer means a person or organization that uses TicketPill to list and sell tickets to events.
Buyer means a person who purchases a ticket through TicketPill.
Event means a ticketed experience listed on the Platform by a Producer.
When you buy a ticket through TicketPill, you're purchasing access to an event organized by an independent Producer. The Producer is the seller and merchant of record for your purchase: your payment is made to the Producer through Stripe, and your card statement will generally show the Producer's name. TicketPill provides the platform that facilitates the transaction; the event itself (lineup, venue, safety, and execution) is the Producer's responsibility.
When you buy, the Producer receives information about your order, including your contact details, so they can run the event. TicketPill also uses information about your purchases and activity on TicketPill as described in our Privacy Policy.
Buyers must be 18 or older, or 16 to 17 years old with direct parental supervision. By purchasing, you confirm that you meet any age restrictions posted for the specific event, and that your attendance complies with applicable local law. It is your responsibility to know the age requirements of events you purchase tickets for.
Most tickets sold through TicketPill are non-refundable. Producers may grant refund exceptions at their discretion. If you believe your situation warrants one, contact the Producer directly to request it.
If a Producer cancels an event, you do not need to request anything. Every paid order is refunded automatically to the original payment method, and you will receive an email confirming the amount.
Where you paid the payment processing fee (either because the event adds fees at checkout or because you chose to cover them), that processing fee is non-refundable and is not returned as part of any refund. Everything else you paid is returned, including any tip you added.
If you believe you're entitled to a refund, contact us at support@ticketpill.com before filing a dispute with your bank or card issuer. Initiating a chargeback without first contacting us may be considered dispute abuse. We take that seriously, and it may result in your exclusion from the platform.
Your ticket gives you the right to request entry. Producers set their own door policies and may decline admission based on their own criteria, including behavior, eligibility, or compliance with event-specific rules. TicketPill is not responsible for a Producer's admission decisions.
Your ticket is for your personal use. Do not resell, transfer, or use it for commercial gain unless the Producer has explicitly said that's okay.
You are responsible for the events you list on TicketPill. That includes:
Running your event. You are required to hold the event as listed and make it accessible to ticket holders. Your door policies govern individual admission decisions, but having a door policy does not release you from being expected to hold the event.
Accuracy. Your event listing must accurately represent the event: lineup, venue, date, time, age restrictions, and any other material details. If something changes, update your listing promptly and notify your buyers.
Legal compliance. You are responsible for complying with all applicable laws, including fire codes, capacity limits, alcohol licensing, noise ordinances, and any other local requirements.
Age restrictions. Clearly label any age restrictions on your event listing.
Venue rights. You must have the legal right to use your venue for the event you're listing.
You have the right to set and enforce your own admission policies, including declining entry based on behavior, eligibility, or event-specific requirements. You are responsible for exercising that right in accordance with applicable law.
You are the seller and merchant of record for every ticket, add-on, and tip sold for your events. Payments for your events are processed through your Stripe account, and TicketPill collects its fees from them. As the seller, you are responsible for:
You agree to Stripe's Connected Account Agreement when you set up payouts, and you must keep your Stripe account in good standing.
If Stripe, a card network, or a bank recovers any amount from TicketPill because of a refund, chargeback, dispute, fee, or negative balance on your account, you agree to reimburse TicketPill for that amount. We may recover it from amounts you are owed through the Platform, or invoice you for it.
TicketPill charges a platform fee on each transaction, plus Stripe's payment processing fee passed through at cost. The exact fee breakdown is shown before you publish any event. TicketPill waives its platform fee on tips. Stripe's processing fee applies to the whole payment, including any tip.
If instant payouts are available on your account and you choose one, TicketPill may charge a fee for it in addition to Stripe's own instant payout fee. The fee and the amount you will receive are shown before you confirm.
When a refund is issued, TicketPill returns its platform fee in full, but Stripe does not return the payment processing fee. Who bears that retained fee depends on who paid it in the first place, and that is decided per order, not per event. Where the buyer paid the processing fee, it is withheld from their refund and the refund costs you nothing. Where you absorbed it, the retained fee comes out of your balance.
A buyer pays the processing fee either because 1) you opted to pass fees on to buyers for the event, or 2) they opted in at checkout to pay fees that you would have otherwise absorbed. So an event where you absorb fees can still have individual orders that cost you nothing to refund.
Refunds are issued for a whole order at a time: the remaining balance on the order is returned and every ticket and add-on on it is released. Tips are returned to the buyer in full. If you cancel an event, every paid order on it is refunded on these same terms.
Payouts go through Stripe Connect. You must complete Stripe's verification process before receiving payouts. TicketPill is not responsible for delays caused by Stripe's onboarding or verification timeline.
Through TicketPill you receive personal information about your buyers and attendees, such as names, contact details, order details, and check-in status. You may use it only to run your events, handle refunds and support, and send communications about your events or that people have agreed to receive. You agree to:
Buyers and attendees are TicketPill users too. Your receiving their information does not limit TicketPill's own use of it under our Privacy Policy.
You keep ownership of the content you upload or create on TicketPill, including event descriptions, images, performer details, and logos.
You give TicketPill a non-exclusive, worldwide, royalty-free license to host, store, copy, display, and distribute that content, and to resize, crop, or reformat it, in order to operate the Platform and to promote your events and TicketPill, including on TicketPill's own pages, emails, and social media. This license ends when you remove the content or close your account, except for copies already shared or still needed for records of past events.
You confirm that you own or have permission to use everything you upload, that you have consent from people who are identifiable in your images, and that your content does not infringe anyone else's rights.
You are responsible for maintaining the security of your account credentials. Creating a new account to circumvent a moderation or policy decision is grounds for permanent exclusion from the platform.
You agree to cover TicketPill's losses and reasonable costs, including legal fees, from any claim brought by someone else that arises from your events, your content, your use of buyer and attendee information, or your breach of these terms.
The following are prohibited on TicketPill, for both Producers and Buyers:
Events and content that:
Account behavior that:
Event listings, descriptions, images, and other content on TicketPill are created by independent Producers. That content does not reflect the views of TicketPill or Sugarpill LLC, and we are not responsible for it beyond our applicable legal obligations. If you see something that violates these terms, use the report button or contact us at support@ticketpill.com.
We may, at our discretion, remove any event or content, suspend or close any account, or decline to process any transaction or provide service. We generally do this when something violates these terms or when we believe it could harm TicketPill, its users, or its community, but we are not limited to those reasons.
At our discretion, we may give you a chance to address an issue before we act on it.
TicketPill connects Producers and Buyers. We are not the organizer of any event listed on the Platform, and we are not responsible for what happens at those events.
To the fullest extent permitted by law, Sugarpill LLC's total liability in connection with any transaction is limited to the platform fees collected on that transaction.
We may update these terms as the platform evolves. When we make a material change, we post the updated terms on this page and the "Last updated" date at the top changes to show it. Continuing to use the Platform after updated terms are posted means you accept them.
These terms are governed by the laws of the State of Oregon. Any disputes will be resolved in the courts of Multnomah County, Oregon.
Questions, concerns, or something that needs our attention: support@ticketpill.com