How fees work

Every paid order incurs two fees:

• TicketPill fee: 2.5% of the ticket and add-on subtotal.
• Stripe payment processing fee: usually 2.9% + $0.30 per order.

Tips reach you with no TicketPill fee. Stripe still charges its fee on the whole payment, tip included.

Your Payout summary on the Sales tab breaks this down line by line.

Choose who pays fees

You decide who pays fees when you build the event. You can change it for future sales on the Event details tab.

Your options are:

You absorb the fees. The buyer pays the ticket price they see, and both fees come out of your side. On a $25 ticket you keep about $23.34. Buyers get the option to cover the fees at checkout, which puts you back at the full price.

The buyer pays the fees. Fees go on top at checkout, so you receive the full ticket price and the buyer pays about $26.70 on a $25 ticket.

TicketPill recommends absorbing the fees, so buyers pay the price in your marketing. Passing them on protects your margin. Either is a fair call.

Stripe's fee runs slightly higher when buyers pay, because Stripe charges 2.9% on the larger total it processes. The TicketPill fee does not change.

Why your payout was smaller than expected

Open the event's Payout summary and read down the lines. The usual causes:

• International cards. Stripe adds 1.5% on non-US cards, and 1% more when the transaction needs currency conversion.
• You are absorbing fees. Both fees come out of your payout in this mode.
• Refunds. Stripe keeps its processing fee on a refund, so it comes out of your Stripe balance or a future payout. TicketPill returns our fee.
• Instant payouts. If you request an instant payout, the fee comes out of that payout.