Cancel an event

When you cancel an event, every buyer is refunded automatically and emailed a cancellation notice.

Warning: Stripe doesn't refund processing fees on event cancellations, the same as any other refund. That amount comes out of your Stripe balance. The refund page shows the total Stripe fee before you confirm.

Cancel an event

1. From the producer dashboard, select the Cancel tab.
2. Review the orders and refund total shown.
3. Add a Message to attendees (optional).
4. Type the event title to confirm. This is to make sure you know which event you're cancelling, as it's irreversible.
5. Select Cancel Event.

Stripe refunds every paid order to the original payment method within 5-10 business days. If the original purchase took place very recently, Stripe may reverse the transaction - meaning the charge drops entirely.

Ticketholders will receive an email with their refund amount and your message.